Store Policies

Returns/Cancellations

If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.

Please note that we do not permit the return of the following products:
   1. Special orders and products that are custom configured to your specifications.
   2. Products sold "as is" or "used" or that have been installed or used after receipt.
   3. Firearms, once transferred to buyer.
   4. Illumination devices, electronic sights, optics and night vision equipment.

NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.

Website Disclaimer

Other items available for sale not listed on this website include discontinued parts or parts for firearms no longer produced. Please contact us if you have any questions regarding parts for firearms no longer produced (such as Vietnam era upper receiver units, obsolete fire control parts, etc.).

All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.

Used Firearms

The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. All machine guns are considered used unless otherwise noted.

General Firearm Sales

All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering. You must be 18 or older to purchase a long gun and 21 or older to purchase a handgun per ATF rules, but state and local laws may differ and you will need to check your local laws before purchasing a firearm.

All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.

Customer Service

If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.

Consumer Data Privacy

We respect your privacy and are committed to protecting it.

The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.

The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.

Secure Transmission

All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a website and a visitor's Web browser. This link ensures that all data passed between the website and the browser remains private and secure.

Order Fulfillment

All orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.

Online Price & Description Errors

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that $dealerName will be the final arbiter of discrepancies in the online catalog.

Ammunition Purchases

You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations. *All ammunition sales will comply with local and state laws and will not be shipped to any restricted areas.*

Custom orders

Custom orders will not be shipped until the customer approves the work done to avoid returns.

-Custom orders will incur a nonrefundable design fee for designs that we make in house per your specification.
-No design fee will be applied to any of our designs already on hand.
-No design fee will be applied for multiple orders of the same design. If you had us complete a design in the past, we still have that design and will not charge a new fee unless you want to make changes to it.
-Once the design fee is paid, we work on that design until you approve and are happy with it. We will even provide test runs so you can see what it will look like.
-No refunds will be issued for cancelled orders.

Custom firearms

BIG BEE BEE LLC firearms are designed and built to order. We mill and engrave and anodize the lower receiver/frame in house. The customer has two choices from here:

-We transfer the receiver/frame to you. You return the receiver/frame with parts and we will complete the build and apply the gunsmithing rates.
-We transfer the receiver/frame to you and you complete the build yourself.

-In either case, we can order the parts for you, but due to there being a vast variety of manufacturers and styles, you will need to be specific with your requests. We will assist where we can but we are not mind readers and do not know your taste/style.

BIG BEE BEE LLC will not guarantee the accuracy of rifles manufactured and/or assembled from customer-supplied parts. Customer-supplied parts will be installed at our standard hourly gunsmithing rate.

Custom fees/special orders

The following fees will be charged for cancelled orders, layaways, and bad checks:
- Special-order firearm or group buy: 100% of the firearm's price. Nonrefundable but will be applied to total.
- Custom Builds: pay the full price up front as well as receiving FFL information (if out of state).
-Wood carvings, laser engravings, decals, T shirts and jewelry will be paid up front to include shipping.
-For custom designs (designs we have to make from scratch) there will be a $25 non refundable fee. We will work with you to ensure the design is right and will redo it as many times as necessary. Please understand that designing takes time and previous requests for designs without purchase has made it necessary to attempt to reimburse us for our time working on a design that potential customers did not intend to purchase.
- NSF check fee is $35.
-All invoices not paid within 30 days will be considered canceled. After 30 days if you still desire a custom product from us we will again price the item with any price and add an additional 20% to the total cost for the time spent not selling the product we held for you as well as the wasted labor hours.

NICS denial

- We will hold the firearm while the buyer appeals the denial. If the buyer files the appeal within 30 days of the denial, no storage fees will accrue as we will not penalize buyers for the government's delays. If the buyer does not file the appeal within 30 days we will charge a storage fee of $10 (ten dollars) per week to store the firearm. Once the storage fees have exceeded 50% of the firearm's value we will sell the firearm at a reduced cost, deduct our storage fees, and return the remainder to the buyer.
- Arrange with the seller for the return of the firearm and pay us for return shipping.

Transfers

BIG BEE BEE LLC is happy to transfer your firearm to you from an out of state seller. We will accept shipments from both FFL's and non-licensees. We do not provide a copy of our FFL to non-licensees as they can verify our license using the ATF's FFL EzCheck, enter 1-64-xxx-xx-xx-05246. We do require non-licensees include a copy of their driver's license so that we can accurately record in our bound book the source of the firearm and keep our ATF compliance inspector happy. WE WILL ONLY SHIP TO AN FFL HOLDER.

Restricted items

The Federal Government and several states have enacted gun control laws that restrict the public from owning and possessing certain types of firearms. Law-enforcement agencies are typically exempt from these restrictions. BIG BEE BEE LLC does not recognize law-enforcement exemptions to local, state, and federal gun control laws. If a product that we manufacture is not legal for a private citizen to own in a jurisdiction, we will not sell that product to a law-enforcement agency in that jurisdiction.

BIG BEE BEE LLC will not sell anything to the following local government agencies until their firearm and/or magazine restrictions have been repealed:

California**
Colorado*
Connecticut**
Hawaii**
Illinois**
Maryland**
Massachusetts**
New Jersey**
New York State**
Vermont*
Washington state**
Washington, DC **

* Magazine restrictions.
** Will not do any gun related business within this state/territory, no exceptions.
Before ordering from us, please know your states laws. We are not responsible for transfers being sent back due to the legal nature of the state. We are not an expert on all states laws. Items sent back to us will be at the customers expense, no refunds will be issued for custom work.